Your Sip Telecom, a growing Managed Service Provider located in Palm Harbor, FL, is seeking a Level 2 IT Support Technician to join our team. We offer comprehensive managed IT services and IP Telephony solutions to small business clients, primarily serving the Tampa/St. Petersburg metro area. This role combines on-site user support at client locations with remote user support from our main office, offering a dynamic work environment. This is an exciting opportunity to challenge yourself while expanding your technical expertise in new areas.
In this fast-paced role, the technician will manage, implement, and support a variety of modern IT solutions, addressing the diverse needs of clients. They will ensure the successful implementation and seamless integration of these solutions.
Client Services Provided:
- Help Desk Support: Onsite and remote help desk support
- PC & Server Support: Support and installation of PCs and Windows Servers IP Telephony: Managed IP Telephony, including PBX server, endpoint phones, installation, and support
- Network Support: Network installation and troubleshooting
- Microsoft 365 Services: Support for Exchange Email, Entra ID, Desktop Apps, SharePoint, OneDrive, Autopilot, Intune, BitLocker, etc.
- Remote Monitoring: Remote monitoring and management of computing devices
- Data Backup & Recovery: Data backup and recovery solutions
- Security Management: Endpoint, firewall, email protection, and cloud security
- Azure Virtual Desktop: Azure Cloud Computing, including Azure Virtual Desktop support
Position Duties, including but not limited to:
- User Support: Remote and On-site User Support, Remote Support provided from our Palm Harbor office
- Networking: Basic network troubleshooting and installation; firewall setup and management
- Cloud Expertise: Leverage your experience with Microsoft 365 and Azure to enhance cloud-based services, including managing and deploying Azure Virtual Desktop, configuring Microsoft 365 services, and supporting cloud infrastructure and applications.
- IT Projects: New Windows Servers, Server Migration, Virtualization, Server Roles (AD, RDS, File Server, etc.) WiFi systems, Business Continuity & Disaster Recovery, Email Migration, MS 365 client setup, etc.
- IP Phone Systems: installation and support
- Support Tickets: Create, resolve, escalate, and document support tickets efficiently to ensure accurate tracking and communication.
- Onsite Visits: Local day travel to client business locations for support and service.
- User Training: Provide end-user training for any product or solution. Document and communicate with clients and team via ticketing system
- Client Management: Take responsibility for clients and their technical environments, acting as the lead technician for designated clients to ensure comprehensive support and maintain strong client relationships.
- Cabling Troubleshooting: Perform basic cabling troubleshooting as needed.
Required Skills and Abilities:
- Technical Support: at least 2+ years of experience
- Hardware support: computers, network, printers, phones, etc.
- Network Support: Basic network troubleshooting and installation; Firewall Setup and Management
- Cloud Support: Microsoft 365 (Exchange, Sharepoint, OneDrive, Authenticator, Desktop Apps, etc.), Azure Cloud Computing, Entra ID, Cloud Security Solutions, Cloud Backups Solutions, etc.
- Operating Systems: Windows 10/11 and Server 2016/2019/2022
- Effective communication: in-person, phone, email and ticket system
- Education: High school diploma
- Driving: Clean driving record, employee provided vehicle
- Schedule: Full Time, flexibility for occasional after hours or weekend work, on-call rotation with other techs
Beneficial Capabilities:
- Education: Associates, Bachelors or technical degree in technology related field
- Technical certifications: A+, Network +, Microsoft, firewall, Cybersecurity, etc.
- Azure Virtual Desktop
Must be local candidate. No relocation
Note: This is not a work from home position.
